We welcome questions, corrections to our reviews and your experiences with VPN providers. Please use one of the channels below – we no longer offer phone or personal consulting.
Questions & Answers
The best place for questions about VPNs, routers, streaming and privacy. Hundreds of questions are already answered; new ones are answered publicly so other readers benefit too. The forum is in German, but questions in English are welcome.
Telegram
Join @vpntester_gruppe – we and experienced readers usually reply within a few hours. New reviews and deals are announced on the channel @vpntester.
For providers, press, error reports and anything that should not be discussed publicly: service@vpntester.org. We usually reply within a few working days. Please understand that we cannot provide device-specific setup help by e-mail.
What we do not offer
- No paid consulting. Our former personal support service was discontinued in 2023.
- No support for the providers’ services. We have no access to the systems of NordVPN, Surfshark and others. For outages, billing or cancellations, please contact the provider’s own support.
- No remote maintenance and no phone support.
About us
How we work and how this site is funded is explained on our transparency page (in German). Legal information: Imprint.